Manitowoc Crane CARE Conference Marked a Success

Enlarge Image The 2005 Crane CARE conference revealed many exciting new initiatives for 2006.

December 16, 2005 — The Manitowoc Crane CARE conference, held last month at the Peabody Hotel in Orlando, Fla., gave more than 80 attending Manitowoc Crane Group distributors a chance to discuss performance of the program in 2005 with the staff as well as offered a look ahead to North American initiatives and programs scheduled for next year.

 

In addition to a new Manitowoc Crane Group operator license and an expanded warranty program are also currently under development, enhanced training courses for 2006 were also unveiled as well as an online technical documentation for dealers called “Inside Crane CARE.” The online library will include a variety of literature, such as policy manuals, parts and service bulletins, and product schematics as well as news and events.

 

Manitowoc Crane CARE's spare parts division announced it will establish a new program called CraneCHECK. Plans for the program, implemented by product line, include a 25-year structural component compliance element to meet local US government laws. There are also plans to begin the distribution of used parts. Another item of interest is the formal launch of dealer inventory sharing software next year, which will give distributors better access to product stock.

 

Manitowoc Crane CARE also plans to link its contact centers and rapid response teams globally to provide continuous support. Crane CARE leaders told distributors at the conference the first two months have been very successful for the call centers, with them handling more than 31,000 calls and answering most in an average 40 seconds.

 

“In order to stay at the top, we have to up our game,” said Larry Weyers, executive vice president of Manitowoc Crane CARE. “That is why Manitowoc Crane CARE is working hard to make sure it provides customers with the best service across the board. Caring goes beyond making sure the machines run at their best • it is Manitowoc Crane CARE's mission to make sure MCG customers are cared for in all aspects of their lifting operations.”